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Patient Rights & Responsibilities
Every patient who receives care from Pioneer Home Health Services is entitled to the following rights and shares in the following responsibilities.
Your rights
As a patient, you have the right to…
- Be treated with consideration, respect, and full recognition of your dignity and individuality.
- Receive care without discrimination on the basis of race, color, national origin, disability, age, religion, sex, or source of payment.
- Be informed, in advance, about the care to be furnished and any changes to your plan of care.
- Participate in the planning of your care and in decisions about your treatment.
- Have your property and person treated with respect in your home.
- Confidentiality of your clinical records and protected health information.
- Be informed of the charges for services and your responsibility for payment.
- Be informed of your right to refuse treatment, and to be told the expected consequences of doing so.
- Voice grievances or complaints about your care without fear of discrimination or reprisal.
- Be informed about how to contact the agency and the state home health hotline regarding concerns.
- Receive a timely response to your requests for service.
- Be advised of the agency’s on-call availability after office hours, on weekends, and on holidays.
Your responsibilities
As a patient, you are asked to…
- Provide accurate and complete health information to your care team.
- Participate in your plan of care and follow the agreed-upon instructions.
- Tell your care team about changes in your condition or concerns about your care.
- Provide a safe environment for care to be delivered in your home.
- Notify the agency in advance if you will be unavailable for a scheduled visit.
- Meet your financial responsibilities for services as agreed.
- Treat agency staff with courtesy and respect.
Concerns or grievances? You may voice a complaint at any time without fear of reprisal by contacting our office at (323) 399-1802 or pioneerhomehealthservices@gmail.com. You may also contact the California Department of Public Health home health complaint hotline.
This statement is provided for transparency and patient education. Pioneer Home Health Services Inc. should confirm the final wording with its compliance officer and applicable state and federal requirements.